Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lunattimania.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***o
Nice package, will try later and come back to give additional feedback
O***a
Best online is a generous offer. the webstore is lovely!
N***o
Everything is whole, everything works, as I try to complement the review
Customer
Excellent arrive in 1 month to Colombia, everything works and arrive well your packaging.
D***k
it was a bit difficult to find a on such a low price. but thanks to the store owner now i’m happier than ever
T***a
Arrived in 15 business days in my home, already made all testing it works perfectly, and the part of ultrasound works it not worry to burn the skin, It is like a ultrasound physiotherapy however did the test place a drop of water like see us videos and the water boils even without the metal part be hot. It really and as the description. Loved
K***r
가격 품질 배송 모두 만족합니다
S***l
well packed, have not use it yet but happy with the quality.
J***y
a great one. highly recommend
A***a
That’s such a good price for ! can’t wait for my delivery to arrive
Customer
He came super fast to Chile, two weeks. All right, same as the picture, only the box got a little crushed.
N***r
I just received this item, it took three months. I have a similar for my face which has worked amazingly, So I decided to buy this for face AND body. I hope it works as good as the one for my face.
J***z
Me llego muy bien
A***r
I can’t able to use it this time because I got pregnant, anyways. My husband try the EMS for his back pain and he said it works really good. So I am looking forward to use this after giving birth.
Customer
fast shipping to nzd. surprisingly good quality. everything works and packaged nicely, no damage. will come back for a review when i can, waiting for the ultrasound gel that i bought locally.
C***o
Object conforms to the description. Arrived quickly and well packed. I have only test well its effectiveness.
A***a
Just received, will use and speak anything then
S***a
I received the product, but I didn’t test it yet.
V***o
It came super, I liked it. Well packed. We have to try it.
A***s
excelente producto tal cual la.imagen