Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lunattimania.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a
Покупала в распродажу за 70 р с купоном. Доставка в сборном заказе за две недели до Подмосковья. Резинка не тугая. Средней степени растяжки. Я специально такую брала для занятий с ногами. Продавцу-хорошей торговли
A***n
thanks a bunch!
N***v
Good durable tapes, took for the daughter, she is very pretty, thank you
N***v
Хорошие прочные ленты, взял для дочки, она очень довольно, спасибо
A***z
Super happy with it product
A***z
Súper contenta con él producto
T***k
For a long time, and so all the norms
G***.
Description OK
G***.
opis ok
L***a
I order the second time. The first one was red. I am happy with the quality and sadness of delivery.
L***a
Заказываю второй раз. Первый – была красная. Довольна качеством и скорстью доставки.
S***z
The product already and as shown. I ordered a rubber of each color, I haven’t tried them yet. They came to Me in a black bag to keep them. It’s come to Me in 10 days
S***z
El producto ya y como se muestra. Pedí una goma de cada color, aún no las he probado. Me vinieron en una bolsita negra para guardarlas. Me ha llegado en 10 días
O***v
thanks
A***s
Well packaged, medium quality
A***s
bien empaquetadas, de calidad media
T***a
Packed well, came to Kirov in about a month. I hope now I will start to trend)
T***a
Упаковано хорошо, пришло в Киров примерно за месяц. Надеюсь теперь начну тренить)
K***a
A little more than a month before the Central Federal District of the Russian Federation. Description corresponds. The declared extensibility is like the truth. Shop and I recommend it.
D***k
as in pictures! recommend!
F***g
Product conforms to the description
L***l
Uncle❤& Middot;
A***n
arrived in time. the service here is just the best.
G***r
Just arrived. Not used but looks okay.
J***o
son de acuerdo a la descripción y de buena calidad me gustaron
N***a
Резинка пришла в простом сером пакете.Плотная ,качественная, окружность ок.60 см.
D***a
хорошая
T***a
как на фото
S***u
todo ok
E***k
Expected to be wider… Narrow, but it will go for training
D***a
Llego bien. A ver lo que dura
A***a
Cool, strong rubber. Shipping to Poland over 2 months. Recommend. Everything is fine, in Poland after 2 months. AND recomended.
A***a
Fajna, mocna guma. Dostawa do Polski ponad 2 miesiące. Polecam. Everything is fine, in Poland after 2 months. I recomended.