Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lunattimania.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***o
Everything is super, the quality is excellent. Seller recommend
S***a
كما في الوصف شحن في 15يوم
R***r
O produto foi entregue dentro do prazo e parece ser de boa qualidade.
K***e
It’s priceless to find a offered on such favourable terms
L***a
Pretty good , surprised it came so fast thx
M***d
merci beaucoup chef bien reçu à bientôt
J***s
Matches the description. No drawbacks
R***s
Conforme especificado. Materiais de qualidade.
M***A
Отличнейший набор. Теперь можно не таскать с собой гири и гантели, а использовать эти резинки. Покупал Type B. Огромное спасибо продавцу. Рекомендую к покупке.
V***n
Накачаться с помощью этих резинок, конечно, не получится, но для поддержания формы пойдёт. Главное, чтобы было за что их зацепить дома. Можно и за дверь, но я двери пожалел, вкрутил в стену пару анкеров с кольцом.
A***a
That is a really good price for . Glad I found this store.
M***e
the condition of is perfect
E***B
The rope is actually hollow tubes, but does the job!
Customer
Goods received, all norms! You can save 4% from buying through the cashback system! Here is the bit. ly/bonus0123 link save on each purchase. The link is on QR code.
Anónimo
Товар получил, все норм! Можно экономить 4% от покупки через систему кэшбэк! Вот ссылка bit.Ly/bonus0123 экономите на каждой покупке. Ссылка есть на QR-коде.
R***o
Produto de ótima qualidade
W***s
Só sucesso!
P***r
Very cool. Still not used to weight, did some tests. But seemed durable. Found satisfactory. Hope to help me exercising. Arrived in 2 months in my home.
P***r
Muito legal. Ainda não usei para musculação, fiz apenas alguns testes. Mas me pareceu durável. Achei a qualidade satisfatória. Espero que me ajude a praticar exercícios. Chegou em 2 meses na minha casa.
J***r
very nice an came very fast
P***s
Produto de primeira,envio muito rápido,super recomendo a loja e vendedor
Anónimo
Excelente producto, rápido el envío se demoró 18 días en llegar a chile
M***s
The product is good but the delivery! Two months to arrive in Brazil. Fortunately not taxed.
M***s
O produto é bom mas a entrega PÉSSIMA! Dois meses para chegar no Brasil. Felizmente não fui taxado.
H***o
Demorou bastante, comprei dia 05/07, recebi dia 03/09. Os elásticos são frágeis, mas dá pro gasto.
C***r
Item received in perfect conditions. Understandable the little delay because of the COVID-19, however it was received before deadend delivery time.
J***A
Tal y como se describe, a falta de probarlo parece de buena calidad. llegó en 10 días. entrega muy rápido.
S***e
Good quality! Nice bands and clips. Better than other brands I have.
M***a
Delivery is long. Overall good
G***o
everything alright with the product. its works very well and I’m very satisfied. it came very early also.