Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lunattimania.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a
Everything is great.
J***s
Fast shipping and good quality. Advise this and this store~
M***m
Товар соответствует описанию, пришёл в целости, продавца рекомендую!!!
D***n
Really collects part of the filler. Cats tupae, so if before scraped laminate around the toilet, now the mat is crossed and tupyat even more, because it sounds different. There is an opinion that they will tear it to. .. Yam. In the photo, the tray type trough, the largest of those that are on sale.
A***a
I bought it as a door mat. Now there is no sand! satisfied) took the biggest size 55*70
I***n
Very good product! Super convenient to clean the litter. Aesthetics go everywhere. Extra quality is really solid. I recommend!: D
I***n
Très bon produit ! Super pratique pour nettoyer la litière. L’esthétique passe partout. Qualité extra, c’est vraiment solide. Je recommande ! 😀
C***n
Соответствует описанию, можно сложить пополам, внутренний край на липучке, покупкой доволен, продавца рекомендую, доставка Россия до квартиры 3 дня.
S***.
cat loves it!
K***E
Do the job well!! Awesome
N***G
The mat is super, it works well, in the past it already took
M***a
Recommend!!
C***a
Great mat. Thank you.
R***d
Bien
M***a
Super mat. Perfectly holds the filler.
M***a
Супер коврик. Отлично удерживает наполнитель.
Anónimo
Очень качественный коврик. Дошёл до Тулы за 2 недели. Спасибо продавцу.
M***a
Just recieved it, packaged well, came a bit late but thats not a problem, for now all and all satisfied , will give additional feedback after few days.
N***a
Super! 5+ Thank you!
Customer
Excellent large mat, really helps to collect filler with cat’s paws. We had a small rug, so do not take it, the cat passes it quickly and the filler again throughout the house.
B***b
Delivery within 2 weeks. Description exact.
B***b
Доставка в течение 2 недель .описание точное.
E***a
Отличный коврик. В туалете теперь будет чисто рекомендую покупать у этого продавца.
O***k
It came in two weeks. Amazing in the current situation
O***k
Пришло за две недели. Удивительно при нынешней ситуации
O***o
A good rug, the cat was confused at first, then used. A little filler, of course, wakes up by, but in general it became less
O***o
хороший коврик, кошка была в недоумении поначалу, потом привыкла. немного наполнителя, конечно, просыпается мимо, но в целом стало меньше
S***s
A rug such as in the description. Honeycomb’s big enough. There is a strong chemical smell! I hope it will quickly fade. I will not stink the cat until it stinks. I think it will work!
Anónimo
Voor ons prima qua grootte, voelt licht aan, dus denk makkelijk schoon te houden.
A***n
Everything is fine, thank you!
V***
Delivery 2 weeks
V***
доставка 2 недели
I***o
товар пришёл за неделю! я в восторге советую продавца коврик тоже очень качественный и свою фунцкию выполняет на 100%
S***s
Коврик отличный ! Качество мне очень понравилось . Размер соответствует заявленному . Доставка около двух месяцев , но продавец отправил быстро заказ . Рекомендую !